Customers can return the un-used shoes within 30 days of receive for a refund. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to 15% restocking fees. We will issue the partial refund of the initial order less 15% of the original purchase to the payment method that you used when placing the order.
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at firstname.lastname@example.org and we are happy to assist you with your request.
Please note, we do not accept returns for socks and insoles items due to health reasons, please make your selections carefully.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 15% of the original payment, within a 10-15 business day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.